| | | |

“Taylor is a master of AI.”

“I had the pleasure of working closely with Taylor on the LearnDash MCP project, where I handled QA. Her guidance, support, and leadership were truly exceptional and always spot on.

Taylor is a master of AI and even built custom ChatGPT GPTs to help the support team work smarter and more efficiently. She’s proactive, innovative, and always ready to help others succeed.”

Muhammad Shakeel
Sr. Director of Engineering @ LiquidWeb, Cloud One Digital
on LinkedIn

Reviewer Meta Data

relationship: cross_tier_peer
length: 2_years
taylor_versions: vLearnDash_ProOwn
focus: ld_5-0; customer_voice
 Translate reviewer meta data to human language?

This section describes how I know the reviewer, how long we’ve worked together, and what version(s) of my career they’ve intersected with — the contextual release notes of our collaboration.

  • Relationship: Shakeel was a Level II Support Technician on the LearnDash support team. We frequently partnered on triaging complex escalations and debugging priority issues.
  • Length: Two years.
  • Taylor Versions: During this time, I served as the LearnDash Product Owner — overseeing product direction, backlog refinement, and cross-team enablement.
  • Focus: For the LearnDash 5.0 release, Shakeel stepped up as the lead QA and internal enablement liaison for the technical support team. As one of two primary Level II agents, he played a key role in channeling customer insights back into the product roadmap — particularly crucial as we modernized a legacy platform and stabilized its new foundation.